More than just DBA Support.

Explorer employs some of the UK's best Oracle consultants to deliver a range of technical support services for our customers across the globe.

But, our expertise goes further than supporting Databases; we are in a unique position to be able to offer a holistic service to support your entire investment, and relationship, with Oracle.

“Explorer were able to translate the frustrations and challenges we faced with our previous, supposedly Global, Oracle Partner into simple and addressable solutions that transformed our relationship with Oracle ‘the technology’ and Oracle ‘the company’. They know what they’re doing!”   CEO, January 2017

For many businesses, in-house DBA resources are just too expensive to employ, retain and re-recruit time and time again. To solve this problem, we provide a range of DBA support services to proactively manage your Oracle assets and maintain availability, performance and security 24/7.

“At 50% the cost of recruiting and employing a full time DBA, Explorer’s 24/7 service was a no-brainer.” DBA Manager, November 2015

By combining our Advisory Services with our Managed Services capability, we can design, architect, deploy and support Oracle customers with Engineered Systems, Cloud or commodity infrastructure.

  • Choice of SLA’s
  • 24/7 Monitoring
  • Daily checks on activity and health
  • Out of Hours call out response
  • Comprehensive Oracle Architecture Review
  • Monthly system health checks & reports
  • License compliance
Service Reactive 9-5 Proactive 9-5 24/7
24/7 DBmonitoring via OEM Yes Yes Yes
Onsite DB Health Check Chargeable Yes Yes
1 x Production & 1 x Standby included Yes Yes Yes
Dev & Test instance supported FoC Yes Yes Yes
Monthly report No Yes Yes
Daily Checks on DB activity & health No Yes Yes
Out of hours response to alerts No Yes Yes
Performance monitoring software included No Yes Yes
Telephone & email Support No Yes Yes
Vendor escalation & SR management Yes Yes Yes
UK Bank Holiday cover No No Yes
Onsite Support No No No
Patching & Upgrades No No No