More than just DBA Support.
Explorer employs some of the UK's best Oracle consultants to deliver a range of technical support services for our customers across the globe.
But, our expertise goes further than supporting Databases; we are in a unique position to be able to offer a holistic service to support your entire investment, and relationship, with Oracle.
“Explorer were able to translate the frustrations and challenges we faced with our previous, supposedly Global, Oracle Partner into simple and addressable solutions that transformed our relationship with Oracle ‘the technology’ and Oracle ‘the company’. They know what they’re doing!” CEO, January 2017
For many businesses, in-house DBA resources are just too expensive to employ, retain and re-recruit time and time again. To solve this problem, we provide a range of DBA support services to proactively manage your Oracle assets and maintain availability, performance and security 24/7.
“At 50% the cost of recruiting and employing a full time DBA, Explorer’s 24/7 service was a no-brainer.” DBA Manager, November 2015
By combining our Advisory Services with our Managed Services capability, we can design, architect, deploy and support Oracle customers with Engineered Systems, Cloud or commodity infrastructure.
- Choice of SLA’s
- 24/7 Monitoring
- Daily checks on activity and health
- Out of Hours call out response
- Comprehensive Oracle Architecture Review
- Monthly system health checks & reports
- License compliance
|Service||Reactive 9-5||Proactive 9-5||24/7|
|24/7 DBmonitoring via OEM||Yes||Yes||Yes|
|Onsite DB Health Check||Chargeable||Yes||Yes|
|1 x Production & 1 x Standby included||Yes||Yes||Yes|
|Dev & Test instance supported FoC||Yes||Yes||Yes|
|Daily Checks on DB activity & health||No||Yes||Yes|
|Out of hours response to alerts||No||Yes||Yes|
|Performance monitoring software included||No||Yes||Yes|
|Telephone & email Support||No||Yes||Yes|
|Vendor escalation & SR management||Yes||Yes||Yes|
|UK Bank Holiday cover||No||No||Yes|
|Patching & Upgrades||No||No||No|